What is an Auto Repair Warranty and Why do You Want One?

One of the most important things a customer wants from his or her auto mechanic is a warranty…in writing. When you choose Scott’s Fort Collins Auto, that’s what you get! Your automotive repair or other service is backed up by our No Hassle Warranty.

Our 36-month/36,000-mile limited parts and labor warranty demonstrates our commitment to quality and to our customers. All repairs and services are performed at a preferred shop and are backed by this warranty, giving customers assurance at home and on the road. If an issue should arise, the customer can return to the shop where the repair was done. If they’re far from home, the warranty work can be done at any of our 20,000 preferred service center partners across North America.

What Does Your Warranty Cover?

To get the most out of your warranty, it is important to understand what it covers and what it doesn’t cover. Keep this list handy so the next time you are considering having work done, you know what to expect about the cost.

Your Scott’s Auto warranty covers the following types of repairs and services:

• Air conditioning, heating and climate control systems
• Brake system
• Engine cooling system
• Starting and charging systems
• Engine performance, driveability diagnosis and repair
• Electrical system
• Emission control system
• Exhaust system
• Fuel systems
• Ignition system
• Electronic engine management system, other on-board computer systems (engine, body, brake and suspension computers) and cruise control systems
• Steering/suspension systems, wheel bearings, CV joints/U-joints half-shafts and driveshafts
• Other minor repairs

The AutoCare Center warrants that the above repairs and services performed at this location will be free from defects in materials and workmanship for twelve months or 12,000 miles, whichever comes first, measured from the date of the repair and the odometer reading shown on the repair order.

The warranty is conditioned on the vehicle being subjected only to normal, non-commercial use and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original repair or service.

If there is a defect in either materials or workmanship within the warranty period, the Dealer shall have the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you or refund the entire charge for the warranted repairs, minus any previous refund.

Where Can I Get Service with My Warranty

If you are less than 25 miles away from the originating repairing NAPA AutoCare “Peace of Mind” Warranty Program location, you must return your car to the NAPA AutoCare location where the warranted service was performed and present your copy of the repair order to the AutoCare Center.

If you are unable to return to the NAPA AutoCare “Peace of Mind” Warranty Program location, then you may take your vehicle to any participating location authorized to perform such work in your area.

Not sure if there is a participating NAPA AutoCare location in your area?  Call the NAPA AutoCare Warranty Center, at 1-800-452-NAPA, from 8:00 a.m. to 8:00 p.m. (Eastern Standard Time), Monday through Saturday. They will direct you to the nearest participating NAPA AutoCare location. If there aren’t any near you, you will be directed to the closest authorized non-NAPA AutoCare Warranty Program location.

What to Know When Seeking Warranty Service

You must keep a copy of the repair order and present it when seeking service under this warranty. If warranty work is performed at a participating NAPA AutoCare Center, you must temporarily surrender possession of the repair order.

If there is no NAPA AutoCare Center in your area, you must obtain authorization from the NAPA AutoCare Warranty Center prior to any warranty repair work by calling 1-800-452-NAPA. If the non-NAPA AutoCare Warranty Program location will not accept payment from the Warranty Center, you must pay for the warranty service and submit your original repair order and warranty service repair order to the Warranty Center for reimbursement.

In all cases, the original document(s) will be returned to you as soon as practicable by the NAPA AutoCare Warranty Center.

What Isn’t Covered by Your Warranty?

You must, of course, pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the AutoCare Center or the Auto Care Center’s employees).

The AutoCare Center’s employees and/or agents do not have authority to modify the terms of this warranty or to make any promises in addition to those contained in this warranty.

This warranty does not in any way include incidental or consequential damages (additional expenses which you may incur as the result of faulty repair or service).

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty give you specific rights, and you may also have other rights which vary from state to state.

What Isn’t Included in the NationWide Warranty?

This warranty does not cover repair(s) or replacement(s) except as listed in the section “What Is Covered by this Warranty,” even though the Independent AutoCare Center may offer other services. Specifically excluded are any repairs involving replacement or removal of internally lubricated parts and other such repairs as listed below:

Engine:

• Any internal repairs or component replacement of internal components or replacement of engine assembly.

Transmission, Transaxles:

• Automatic – any internal repair or component replacement requiring the removal of the automatic transmission or transaxle from the vehicle or disassembly of the same.
• Manual — any internal repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly.
• Clutches

Drive Axle/Differential Assembly:

• Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly.
  • Ring gear, pinion shaft and related gears
  • Associated bearings with above
  • Pinion seal

Auto Body, Paint, Molding Repair:

• Any repair or materials related to auto body repair work.
• Glass-related repairs

Come Visit to Learn More About Your Auto Repair Warranty

Warranties have lots of jargon and industry terms that can be difficult to digest and apply to your auto repair service. We can help. Have more questions about your warranty? Come on over and we can discuss your questions and concerns together! Contact Scott’s today at 970-682-4202.