Automotive Repair Center - Auto Service Shop Fort Collins, CO | Scott's Fort Collins Auto


Free Loaner Car Frequently Asked Questions (5)

Can anyone have a FREE Loaner Car?

In order to qualify for a free loaner car your estimated repair must be a minimum of $500. You must have a valid Colorado State Driver’s License and be over the age of 21.

Who is responsible for damage to the FREE Loaner Car?

On the day you drop your vehicle off for repair and pick up your FREE Loaner Car both you and one of our Service Managers will inspect the vehicle for physical damage. All damage will be noted, along with the mileage, and gas level on the Loaner Agreement. When you return the FREE Loaner Car you and your Service Manager will check in the vehicle. If there is any new damage to the Loaner Car your will be responsible for the repairs. We reserves the right to repair any damage to our FREE Loaner Cars. If additional damage is found, we will allow an outside Appraisal Group to estimate the cost of repairs. No estimates from other shops will be accepted. We have a strict policy that your vehicle will not be released until full payment is made for any new damage to the FREE Loaner Car.

What if I don’t qualify for a FREE Loaner Car?

Scott’s Fort Collins Auto loaner vehicles are FREE to our customers who qualify. If you are renting a vehicle from Enterprise or another rental company, your insurance may cover the expense. If your insurance company will not cover the expense you have 2 options.

  1. If you qualify for a FREE loaner car you can wait to schedule your repairs until a FREE loaner car is available.
  2. We can set up a rental vehicle with Enterprise or another rental company for you. Please keep in mind that a rental vehicle is at your expense.

Where do I return the FREE Loaner Car or Rental Car?

If you are in one of our FREE Loaner cars, you can simply drop it off when you pick up your repaired vehicle. Many rental car agencies will also allow you to drop the car off at our facility at no charge to you. Make sure to ask them their policy when you rent the vehicle.

How long can I keep the FREE Loaner Car?

As our customer you are able to keep the FREE Loaner Car as long as your vehicle is at our facility being repaired. Due to the high demand for our FREE Loaner Cars we ask you return the car to our auto repair shop no later than 24 hours after we’ve notified you that your repairs are complete. In order to provide the same level of service for all our customers, vehicles not returned within the 24 hour period will be assessed a charge of $50/day.

Warranty Frequently Asked Questions (5)

What is Covered by the Warranty?

The warranty covers the following types of repairs and services:

  • Air conditioning, heating and climate control systems
  • Brake system
  • Engine cooling system
  • Starting and charging systems
  • Engine performance, driveability diagnosis and repair
  • Electrical system
  • Emission control system
  • Exhaust system
  • Fuel systems
  • Ignition system
  • Electronic engine management system, other on-board computer systems (engine, body, brake and suspension computers) and cruise control systems
  • Steering/suspension systems, wheel bearings, CV joints/U-joints half-shafts and driveshafts
  • Other minor repairs

The AutoCare Center warrants that the above repairs and services performed at this location will be free from defects in materials and workmanship for twelve months or 12,000 miles, whichever comes first, measured from the date of the repair and the odometer reading shown on the repair order. The warranty is conditioned on the vehicle being subjected only to normal, non-commercial use and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the warranty period, the Dealer shall have the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you or refund the entire charge for the warranted repairs, minus any previous refund.

Where Can I Obtain Warranty Service?

If you are less than 25 miles away from the originating repairing NAPA AutoCare “Peace of Mind” Warranty Program location, you must return your car to the NAPA AutoCare location where the warranted service was performed and present your copy of the repair order to the AutoCare Center. If you are unable to return to the NAPA AutoCare “Peace of Mind” Warranty Program location, then you may take your vehicle to any participating location authorized to perform such work in your area. If you are not aware of a participating NAPA AutoCare location in your area, then you must call the NAPA AutoCare Warranty Center, at 1-800-452-NAPA, from 8:00 a.m. to 8:00 p.m. (Eastern Standard Time), Monday through Saturday. The Warranty Center will direct you to the nearest participating NAPA AutoCare location. If there are no such locations authorized to perform such work in your area, the Warranty Center will direct you to an authorized non-NAPA AutoCare Warranty Program location.

How do I obtain Warranty Service?

You must keep a copy of the repair order and present it when seeking service under this warranty. If warranty work is performed at a participating NAPA AutoCare Center, you must temporarily surrender possession of the repair order. If there is no NAPA AutoCare Center in your area, you must obtain authorization from the NAPA AutoCare Warranty Center prior to any warranty repair work by calling 1-800-452-NAPA. If the non-NAPA AutoCare Warranty Program location will not accept payment from the Warranty Center, you must pay for the warranty service and submit your original repair order and warranty service repair order to the Warranty Center for reimbursement. In all cases, the original document(s) will be returned to you as soon as practicable by the NAPA AutoCare Warranty Center.

What’s Not Covered by the Warranty?

You must, of course, pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the AutoCare Center or the Auto Care Center’s employees). The AutoCare Center’s employees and/or agents do not have authority to modify the terms of this warranty or to make any promises in addition to those contained in this warranty.

This warranty does not in any way include incidental or consequential damages (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty give you specific rights, and you may also have other rights which vary from state to state.

What’s Excluded From the Nationwide Warranty?

This warranty does not cover repair(s) or replacement(s) except as listed in the section “What Is Covered by this Warranty,” even though the Independent AutoCare Center may offer other services. Specifically excluded are any repairs involving replacement or removal of internally lubricated parts and other such repairs as listed below:


  • Any internal repairs or component replacement of internal components or replacement of engine assembly.

Transmission, Transaxles:

  • Automatic – any internal repair or component replacement requiring the removal of the automatic transmission or transaxle from the vehicle or disassembly of the same.
  • Manual — any internal repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly.
  • Clutches

Drive Axle/Differential Assembly:

  • Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly.
    • Ring gear, pinion shaft and related gears
    • Associated bearings with above
    • Pinion seal

Auto Body, Paint, Molding Repair:

  • Any repair or materials related to auto body repair work.
  • Glass-related repairs

Alignment Frequently Asked Questions (8)

What cause a vehicle’s aligment to change?

Accurate wheel alignment does not last the life of your car. In fact you could leave our facility today and an innocent hit to a curb or unavoidable pothole can cause a sudden and sometimes dramatic change in alignment. Regardless of this type of impact, wheel alignment is always changing, a considerable shift in the alignment can occur in only eighteen months, but because these changes are small and occur slowly over time it’s easy for certain handling problems and tire wear conditions to become firmly established.

Let’s take a look at what’s happening. Joints and bushings in the suspension system wear gradually which makes it more difficult to hold the alignment in place. Camber and caster both begin to change. The same thing happens with the steering system, normal wear and tear takes its toll and toe begins to change. And let’s not forget about the rear of the car. The same slow decay is occurring there as well. The springs are wearing out too and as the springs give way, so goes the alignment. Even though this type of wear is very slow, eventually certain parts may require replacement before the alignment can be done.

Rapid changes in alignment are usually caused by impact or collision damage. The type of impact that will bend or move parts. For example a control arm, a tie rod assembly or even a shift in the position of the suspension in the chassis, of course damaged parts will require replacement. The alignment condition of your car is always changing and because these changes are small and occur slowly over time, it’s easy for handling problems and tire wear conditions to become firmly established. If you’re currently experiencing any of these symptoms get your alignment checked immediately. Otherwise to prevent these problems from occurring get your alignment checked at regular intervals. Check with our service department to see which plan is best for your car.

What is bumpsteer?

Bumpsteer, a condition that allows road irregularities to steer the vehicle, is normally caused by misalignment of the steering system. For example, on parallelogram linkage, the centerlink may not be level. On a rack and pinion system, the rack housing may not be level.

To accurately detect bumpsteer, a series of measurements need to be taken. Contact Scott’s today for your free alignment check.

What causes my vehicle to pull right or left?

Large side to side differences in front camber can cause unwanted steering forces which may lead to a pull.  When camber is zero, no steering forces are generated from either side.  Each wheel should tend to roll straight ahead.  But when one wheel is cambered, for example positive on the right side, it immediately begins rolling to the right.  Combine this with the left wheel cambered negative, now both wheels want to roll to the right, generating even greater steering force.

If you notice your vehicle pulling right or left, contact Scott’s for your FREE alignment check today (970) 682-4202.

What causes, and how do I fix steering wheel vibration or shimmy.

Vibration and all shimmy at the steering wheel may be commonly traced to wheel or tire conditions.  When diagnosing wheel vibrations we begin by inspecting the condition of the tires looking for excessively warn tread, irregular wear patterns and structural problems. We measure and then adjust air pressure to specifications. We check for abnormal looseness at the wheel bearings,  excessive runout at the rim or tire. We remove the front wheels and then inspect the lug nuts and studs. As well as check the inner mounting surface of the rims and meeting surfaces at the hubs. We also perform an alignment check as part of our diagnosis.

If you are experiencing a vibration in your steering wheel, contact Scott’s today!


What is turning angle or toe-out on turns?

Turning angle also referred to as toe-out on turns, describes the difference in side to side steer angles of the front wheels as the vehicle turns.  Created by the angle of the steering arms, turning angle allows the outside wheel on a turn to steer at a lesser angle than the inner wheel.  This is necessary because the outer wheel has to travel a larger radius, otherwise the tires may scuff when the vehicle turns.  If a steering arm is bent turning angle will change.  Large turning angle errors may lead to irregular shoulder wear on the front tires.

What is camber?

Camber is defined as the inward or outward tilt of the wheel at the top as viewed from the front.  Camber is measured in degrees; a wheel with zero degrees camber is vertical.  A wheel that tilts outward at the top has positive camber.  A wheel that tilts inward at the top has negative camber. The proper camber settings on a vehicle will improve road isolation and directional stability.  Incorrect camber angles can cause tire wear and handling problems.

What is caster?

Caster is defined as the forward or rearward tilt of the steering axis as compared to a vertical line and viewed from the side.  Caster is measured in degrees, caster is positive when the top of the steering axis is tilted rearward.  Caster is negative when the top of the steering axis is tilted forward. The primary functions of caster are to improve directional stability and returnability.

What causes a crooked steering wheel?

A crooked steering wheel normally occurs gradually as the alignment condition of the vehicle shifts over time.  This is an excellent visual indicator of mis-alignment. Contact Scott’s today for your free alignment check. (970) 682-4202


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